Lost access to your demo or trial license? A recovery code gets you back in without needing to contact support.
License Recovery
When you need a recovery code
The recovery-code flow covers two situations:
- You lost access to your demo or trial license (for example after switching machines or reinstalling) and need to restore it.
- You try to start a new trial on a machine or with an email that already has a demo/trial associated with it, and AITM notifies you that a demo license was already issued — instead of a dead end, it points you toward recovering your existing access.
How the recovery code works
A recovery code is emailed to the address that was used for the original demo/trial activation. Using that code together with the same email address lets you restore access on a new machine without contacting support.
How to trigger recovery in the app
On the welcome/activation screen, use the recovery/restore option (similar to the Restore existing access action described in the licensing documentation) and enter the email address the demo/trial was originally issued to. If you received a "demo already issued" notice, the app will point you to this same recovery option directly from that notice.
If the recovery email does not arrive
- Check your spam/junk folder.
- Confirm you entered exactly the email address used for the original demo/trial activation.
- Wait a few minutes — delivery can take a short while.
- If it still does not arrive, contact support and mention the email address you used for the demo/trial.